Refund Policy

Understand our refund and cancellation policy for car rentals and activity bookings. Fair and transparent refund terms.

Last Updated: February 2026

1. Overview

We understand that travel plans can change. This Refund Policy outlines the cancellation and refund terms for bookings made for our Langkawi mangrove tour and related activities.

Our goal is to provide fair and transparent policies while ensuring smooth operations for all guests.

2. Standard Cancellation Policy

Full refunds are available for cancellations made at least 24 hours before the scheduled start time of the experience.

Cancellations made less than 24 hours before the start time will not be refunded.

Changes or modification requests made within 24 hours of the tour start time cannot be accommodated.

All cancellation deadlines are based on local time in Langkawi, Malaysia.

3. Minimum Participant Requirement

Some tours require a minimum number of travelers to operate.

If the minimum number of participants is not met and the tour must be canceled, guests will be offered:

  • A full refund, or

  • The option to reschedule to another available tour date

4. Weather-Related Cancellations

Mangrove tours generally operate in most weather conditions. However, for safety reasons, tours may be canceled or postponed due to severe weather or unsafe sea conditions.

If a tour is canceled due to weather conditions:

  • Guests will receive a full refund, or

  • The option to reschedule to another available date

The decision to cancel or postpone a tour will be made by the tour operator based on safety considerations.

5. Customer No-Show

If a customer fails to arrive at the meeting point at the scheduled time, it will be considered a no-show.

No refunds will be issued for no-show situations.

Guests are required to arrive at least 10 minutes before the scheduled tour time to allow time for check-in and preparation.

6. Refund Process

6.1 Requesting a Refund

To request a refund, please contact us via:

  • WhatsApp

  • Email

Please include the following information:

  • Booking reference number

  • Name used for the booking

  • Reason for cancellation

6.2 Refund Timeline

Once a refund request has been approved:

  • Refund requests are acknowledged within 24 hours

  • Processing time is typically 5–7 business days

Depending on the payment provider, additional processing time may apply.

6.3 Refund Method

Refunds will generally be issued to the original payment method used during booking, including:

  • Credit or debit card

  • Online banking transfer

  • Other supported payment platforms

In some cases, refunds may be processed via bank transfer.

7. Booking Modifications and Rescheduling

Guests may request to modify their booking date or time, subject to availability.

Free rescheduling may be allowed if requested more than 24 hours before the scheduled tour time.

Rescheduling requests made within 24 hours of the tour start time may not be accommodated.

Price differences may apply if the new tour date falls within a different pricing period.

8. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Cancellations made less than 24 hours before the tour

  • Failure to arrive at the meeting point (no-show)

  • Violation of safety rules or terms and conditions

  • Disruptive or unsafe behavior during the tour

  • Failure to meet participation requirements

9. Special Circumstances

9.1 Medical Emergencies

In cases of verified medical emergencies supported by medical documentation, we may offer:

  • A rescheduling option, or

  • A refund at our discretion

9.2 Force Majeure

If a tour is canceled due to events beyond our control such as:

  • Natural disasters

  • Government restrictions

  • Severe weather events

  • Public health emergencies

Guests may receive:

  • A full refund, or

  • A rescheduling option

10. Partial Refunds for Group Bookings

For group bookings where some participants cancel:

  • Refund policies apply per participant

  • Group pricing may be adjusted based on the final number of participants

11. Dispute Resolution

If you believe a refund decision was incorrect, you may contact our customer support team with supporting information.

We will review the request and respond within 3 business days.

12. Contact for Refund Requests

For refund requests or policy inquiries, please contact us via:

WhatsApp: Available through the website contact button
Email: booking[at]langkawiworldwide.com

Please include your booking reference number in all communications.

We aim to provide fair and transparent refund practices while ensuring smooth operations for all our guests.

Last updated: 06 Mar 2026