Privacy Policy

Learn how we collect, use, and protect your personal information. Your privacy and security are our top priorities.

Last Updated: February 2026

1. Introduction

We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and book our mangrove tour services in Langkawi, Malaysia.

By using our website and services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

  • Make a booking or reservation

  • Contact us via WhatsApp, email, or website forms

  • Request information about our tours

  • Subscribe to newsletters or promotional updates

  • Participate in promotions or surveys

This information may include:

  • Full name

  • Email address

  • Phone or WhatsApp number

  • Passport or identification number (if required for bookings)

  • Hotel or accommodation details

  • Special requests or tour preferences

  • Payment information required for booking confirmation

2.2 Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and browsing duration

  • Referral source or website

  • Cookies and similar tracking technologies

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use the information collected for the following purposes:

Service Delivery
To process bookings, confirm reservations, coordinate tour schedules, and manage customer requests.

Customer Communication
To respond to inquiries, send booking confirmations, provide tour updates, and offer customer support.

Payment Processing
To process payments securely and prevent fraudulent transactions.

Service Improvement
To analyze website usage, understand customer preferences, and improve our services.

Marketing and Promotions
To send promotional offers, newsletters, or updates about tours and activities, only when you have given consent.

Legal Compliance
To comply with applicable laws, regulations, and legal obligations.

4. How We Share Your Information

We may share your personal information with the following parties when necessary:

4.1 Service Providers

Trusted service providers who help us operate our business, including:

  • Payment processors

  • Tour operators or boat operators

  • Customer communication platforms

  • Website analytics providers

These partners are only given access to the information necessary to perform their services.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders

  • Government requests

  • Legal investigations or enforcement actions

4.3 Business Transfers

In the event of a merger, acquisition, or transfer of business assets, your personal data may be transferred to the new entity.

5. Data Security

We implement appropriate security measures to protect your personal data, including:

  • Secure website encryption (SSL/TLS)

  • Secure payment processing systems

  • Access controls and authentication measures

  • Regular system monitoring and updates

However, no method of transmission over the internet can be guaranteed to be completely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember user preferences and settings

  • Analyze website traffic and visitor behavior

  • Improve website functionality and user experience

  • Provide relevant marketing or promotional content

You may disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.

7. Your Rights

Under applicable Malaysian data protection laws, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data where applicable

  • Withdraw consent for marketing communications

  • Request limitation of data processing in certain circumstances

To exercise these rights, please contact us through the contact details provided below.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Maintain booking and transaction records

  • Comply with legal, regulatory, or accounting requirements

Booking and financial records may be retained for up to seven (7) years for accounting and compliance purposes.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We recommend reviewing the privacy policies of any external sites you visit.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children without parental or guardian consent.

If you believe that a child has provided personal information on our website, please contact us so we can remove the information promptly.

11. International Data Transfers

Your information may be processed or stored on servers located outside Malaysia. When this occurs, we ensure reasonable safeguards are in place to protect your data.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Updates will be posted on this page with the revised “Last Updated” date.

We encourage users to review this policy periodically.

13. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

WhatsApp: Available through the contact button on our website
Email: booking[at]langkawiworldwide.com
Business Location: Jeti Pelancongan Sungai Kilim, Jalan Ayer Hangat, 07000 Langkawi, Kedah

Your privacy is important to us. We are committed to protecting your personal information and using it responsibly.

Last updated: 06 Mar 2026